1. Forum
  3. Equipment
  5. Filters, Heaters, Lights
  7. hagen 150 heater failure
×
Retirement and forum shutdown (17 Jan 2022)

Hi,

John Howell who has managed the forum for years is getting on and wishes to retire from the role of managing it.
Over the years, he has managed the forum through good days and bad days and he has always been fair.
He has managed to bring his passion for fish keeping to the forum and keep it going for so long.

I wish to thank John for his hard work in keeping the forum going.

With John wishing to "retire" from the role of managing the forum and the forum receiving very little traffic, I think we must agree that forum has come to a natural conclusion and it's time to put it to rest.

I am proposing that the forum be made read-only from March 2022 onwards and that no new users or content be created. The website is still registered for several more years, so the content will still be accessible but no new topics or replies will be allowed.

If there is interest from the ITFS or other fish keeping clubs, we may redirect traffic to them or to a Facebook group but will not actively manage it.

I'd like to thank everyone over the years who helped with forum, posted a reply, started a new topic, ask a question and helped a newbie in fish keeping. And thank you to the sponsors who helped us along the away. Hopefully it made the hobby stronger.

I'd especially like to thank John Howell and Valerie Rousseau for all of their contributions, without them the forum would have never been has successful.

Thank you
Darragh Sherwin

hagen 150 heater failure

More
04 Jun 2014 14:06 #1 by anglecichlid (ciaran hogan)
hagen 150 heater failure was created by anglecichlid (ciaran hogan)
Ok this story is almost 4 weeks in the making!

I would like to get your opinions before email Hagen back with my response,

4 weeks ago this Sunday I made my way out to the fish house to feed out my stock,
Had a look in to my L-129s
To my horror I realized the heater had failed on (of course)
Wouldn't be the other way round :angry:
The water was up in the low 40s
Absolutely gutted!
Killed 3 plecos and just managed to save 3
As I had fresh water ready to go,
Took 60 litres of room temperature water to get it back to the mid 20℃s,

I had gotten this stock for a breeding project and had been giving them more than enough care,
As far as to say they were my flavor of the fish house, I am pretty confident if the heater didn't fail I would have a better chance at a breeding group.

I contacted Hagen UK with the issue,
And fair play to them they answered me back first thing Monday morning,
Basically cut a long story short, I had to send the heater over with proof of purchase to be tested, and low and behold it turns out to be an electric fault in the heater!

So I received a package today with a new heater and a few bits to "help recover the cost" of my dead fish!


To be honest I feel a bit insulted as I don't think it covers the amount of time,effort and money I had put into them?

Should I be happy?

Any advice appreciated
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN
Attachments:

Please Log in to join the conversation.

More
04 Jun 2014 14:30 - 04 Jun 2014 14:34 #2 by JohnH (John)
Replied by JohnH (John) on topic hagen 150 heater failure
While the extras could never replace the value of the fish lost I think they have gone way beyond what they are committed to do, which is replace the faulty heater.
While I sympathise greatly with you here (you might recall my comments regarding these fish) I fear you would be very lucky to get any further compensation for the fish. I hope I'm wrong, but fear I'm right.
It will be interesting to hear (read) any further correspondence between yourselves.
John

Edit: Thinking back further I now remember a scenario I suffered along very similar lines - I had an Azoo heater stick 'on' and lost four L-046s as a result. Typical of me I had not retained the receipt and as a result never even got the heater replaced!!! - A lesson to be learned there.
Location:
N. Tipp

We're just two lost souls swimming in a fish bowl - year after year.


ITFS member.



It's a long way to Tipperary.
Last edit: 04 Jun 2014 14:34 by JohnH (John). Reason: Added postscript

Please Log in to join the conversation.

More
04 Jun 2014 14:44 #3 by anglecichlid (ciaran hogan)
Replied by anglecichlid (ciaran hogan) on topic hagen 150 heater failure
See that's the thing that's bugging me,
These things are a matter of life and death for fish, if they fail unnoticed!
I can't understand it,
That's twice in two years for me that they fail on!
:angry:
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN

Please Log in to join the conversation.

More
04 Jun 2014 15:39 #4 by Miamiheat (Stephane Lemaire)
Replied by Miamiheat (Stephane Lemaire) on topic hagen 150 heater failure
I agree with John on this. You got more from them than most people would. It must have been a nice letter you wrote them.

Please Log in to join the conversation.

More
04 Jun 2014 16:16 #5 by anglecichlid (ciaran hogan)
Replied by anglecichlid (ciaran hogan) on topic hagen 150 heater failure

I agree with John on this. You got more from them than most people would. It must have been a nice letter you wrote them.

I can tell you it was definitely not "nice",
I do appreciate the advice and I don't want to sound ungrateful,
But these fish were my baby's
It like you coming home and seeing 50% of your prized discus dead,
And it's no fault of your own.
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN

Please Log in to join the conversation.

More
04 Jun 2014 20:08 #6 by Eric (Eric Corcoran)
Replied by Eric (Eric Corcoran) on topic hagen 150 heater failure
I don't think you're be any way ungrateful at all. If i lost some prized breeding stock like you did id be livid. It shouldn't be hard for them to understand what time and effort you put into your fish as that's the business they are in. Honestly if it were me id tell them to shove their freebies

Eric

Please Log in to join the conversation.

More
05 Jun 2014 12:37 #7 by anglecichlid (ciaran hogan)
Replied by anglecichlid (ciaran hogan) on topic hagen 150 heater failure

I don't think you're be any way ungrateful at all. If i lost some prized breeding stock like you did id be livid. It shouldn't be hard for them to understand what time and effort you put into your fish as that's the business they are in. Honestly if it were me id tell them to shove their freebies

Eric

My sentiments exactly B)
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN

Please Log in to join the conversation.

More
05 Jun 2014 16:10 #8 by hammie (Neil Hammerton)
Replied by hammie (Neil Hammerton) on topic hagen 150 heater failure
I see your point and If it was me I would feel hard done by and wouldnt be happy about the out of pocket(ness) of the situation.

However from a practical point of view, I really dont see what else they will do for you. They will tell you that "these things happen" and that by replacing the product that went faulty they have fulfilled their obligation. and that they added the "products" as a good will gesture.

Trust me, I would be fighting for more but I struggle to see what more they would offer....

No harm in writing to them again and informing them that your still not satisfied etc. no harm can come out of it at the end of the day

Please Log in to join the conversation.

More
05 Jun 2014 18:36 #9 by anglecichlid (ciaran hogan)
Replied by anglecichlid (ciaran hogan) on topic hagen 150 heater failure
Dear Ciaran.

Thank you for your e-mail.

First of all, may I say how sorry I was to learn that you appear to have had a problem with one of our heaters and the sad loss of your fish.

We always follow extensive quality control procedures throughout our manufacturing process checking a product before they arrive into this country. Complaints regarding our heaters are very rare indeed.

Unfortunately, we are unable to comment on the reason for the failure of the heater without having the opportunity to inspect the product. If you or the store could return it to ourselves along with your proof of purchase, recorded delivery and very well wrapped clearly identified in a manor that cannot be removed, with your name and address on it.

When we have inspected the heater and if found to be faulty I will send you a replacement heater and a some goods,which I know will not bring back your fish,but will go towards the cost of replacements.

May I assure you of our best attention at all times, and please accept with our compliments the water treatments and goods as a good will gesture from Rolf C. Hagen (UK) Ltd.

This is the email they sent me,
If you read the second last paragraph and tell me if I'm reading it wrong?
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN

Please Log in to join the conversation.

More
05 Jun 2014 19:43 #10 by Gonefishy (Brian oneill)
Replied by Gonefishy (Brian oneill) on topic hagen 150 heater failure
Hi Ciaran. I agree with John and Stephane here. The company have made an effort to remedy their mistake and short if replacing your stock nothing will compensate you for your loss. They admitted the error, sent you a new heater and a good few fish keeping products of relevance. I would be as happy as I could be in this instance. They have at least treated your complaint seriously and gone some way to compensate you while acknowledging the wider loss. I think they have been as equitable as possible under the circumstances. Just my take though....

Please Log in to join the conversation.

More
05 Jun 2014 20:23 #11 by anglecichlid (ciaran hogan)
Replied by anglecichlid (ciaran hogan) on topic hagen 150 heater failure
Thanks again for all your input,
I really appreciate it,
I'm a stubborn git when it comes to things this,
And I don't take it likely,
The more I think of it now the more it bothers me,
The goods they sent excluding the heater would cost the guts of 50 yoyos if you were to
Go and buy them tomorrow,
If I put them up for sale I'd be lucky to get 25,
I feel that it doesn't "go towards the cost of replacements"
I was sent the smallest bottles and tubs available on the market,
The way I go through fish food I'd be lucky if it would last a month (if I bother to).

I can say this much whatever the out come,
I will never willingly use another Hagen product again ;)

Ps the heater,food and treatments are going up for sale shortly
Anyone with a aquarium can keep fish,
But it takes real skill to be a fish keeper,


And it's spongeBob,
SpongeBob lives in a pineapple under the sea
BLANCHARDSTOWN

Please Log in to join the conversation.

  1. Forum
  3. Equipment
  5. Filters, Heaters, Lights
  7. hagen 150 heater failure
Time to create page: 0.054 seconds
Powered by Kunena Forum